FAQ

Q: Where do you ship from and how long does it take?
A: We ship from our fulfillment centers within the U.S. and overseas. Orders typically arrive in 5–12 business days depending on your location.

Q: Do you ship internationally?
A: Currently, we ship within the United States only.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our [Track My Order] page.

Q: What is your return policy?
A: You can return unused items within 14 days of delivery. Please refer to our Return Policy for full details.

Q: Are your products safe for all pets?
A: Yes! All our items are tested and selected to be safe, pet-friendly, and comfortable for both cats and dogs.

Q: Can I cancel or change my order?
A: If your order hasn’t been processed yet, we may be able to help. Please contact us as soon as possible.